> For the complete documentation index, see [llms.txt](https://zynoxdev.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zynoxdev.gitbook.io/docs/zynox-resources/zx_loading_screen/troubleshooting.md).

# Troubleshooting & FAQ

Frequently asked questions and solutions for common setup issues.

***

### 1. Music does not auto-play in browser preview

* **Reason**: Modern web browsers (Chrome, Edge, Firefox) enforce strict "Autoplay Policy" that blocks audio playback until a user clicks on the page.
* **Solution**: Click anywhere on the screen, or test inside FiveM directly where CEF policies do not block local audio playback.

***

### 2. Player name shows as "SURVIVOR" or "PLAYER" instead of real name

* **Reason**: FiveM's `deferrals.handover` requires the resource to load through the server connection phase. In standalone browser preview (`localhost:3000`), no FiveM server is connected.
* **Solution**: When connecting to an actual FiveM server with `server.lua` enabled, your Steam/FiveM username will automatically appear.

***

### 3. How do I add my own background video?

1. Convert your video to `.mp4` format (1080p, 60fps recommended).
2. Place the video file inside `html/assets/video/` (e.g. `myvideo.mp4`).
3. Open `html/config.js` and update:

   ```javascript
   background: {
       type: "video",
       videoFile: "assets/video/myvideo.mp4",
       ...
   }
   ```

***

### 4. How do I add my own music tracks?

1. Put your `.mp3` audio files into `html/assets/music/`.
2. In `html/config.js`, add your song to the `playlist` array:

   ```javascript
   playlist: [
       {
           name: "My Custom Song",
           artist: "Custom Artist",
           file: "assets/music/mysong.mp3"
       }
   ]
   ```

***

### 💬 Need More Help?

If you encounter any other issues, please open a support ticket in our [Official Discord](https://discord.gg/your-invite).


---

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